Contact Us

We'd love to hear from you! Whether you have questions, feedback, or need support, there are several ways to get in touch with the Phocus team.

Get in Touch

Email Support

For general inquiries, support requests, or feedback: phocus@freethinkel.dev

We typically respond to emails within 24-48 hours during business days.

Bug Reports & Feature Requests

Found a bug or have an idea for a new feature? We want to hear about it! phocus@freethinkel.dev

Please include:

  • Your device type (iPhone, Mac)
  • App version
  • Detailed description of the issue or feature request
  • Steps to reproduce (for bugs)

What We Can Help With

Technical Support

  • Account setup and login issues
  • Sync problems between devices
  • Location and time zone accuracy
  • App crashes or performance issues
  • Integration problems (Google, Apple, Slack)

General Inquiries

  • Questions about features
  • Privacy and data handling
  • Billing and subscription questions
  • Partnership opportunities
  • Press inquiries

Feedback

  • Feature suggestions
  • User experience feedback
  • App store reviews and ratings
  • Beta testing opportunities

Response Times

We strive to respond to all inquiries promptly:

  • Critical Issues: Within 4-6 hours
  • General Support: Within 24-48 hours
  • Feature Requests: Within 1 week
  • Partnership Inquiries: Within 2-3 business days

Before Contacting Us

To help us assist you more effectively, please:

  1. Check our FAQ - Many common questions are answered there
  2. Update your app - Make sure you're running the latest version
  3. Restart the app - Sometimes a simple restart resolves issues
  4. Check your internet connection - Many features require connectivity

App Store Support

You can also reach us through:

  • App Store Reviews - We monitor and respond to reviews
  • In-App Feedback - Use the feedback option in the app settings

Social Media

Stay updated with the latest news and updates:

  • Follow us for announcements and tips
  • Share your Phocus experience with #PhocusCamera

Business Hours

While we monitor our email throughout the week, our standard business hours are:

  • Monday - Friday: 9:00 AM - 6:00 PM (GMT+6, Almaty Time)
  • Weekend: Limited support for critical issues only

Privacy Notice

When you contact us, we may collect:

  • Your email address
  • Device information (if relevant to your inquiry)
  • App usage data (only if needed for troubleshooting)

All communication is handled according to our Privacy Policy.

Office Information

Phocus Development Team Based in Cyprus Email: phocus@freethinkel.dev Website: https://phocus.freethinkel.dev

Thank you for using Phocus! We're committed to providing you with the best possible experience and look forward to hearing from you.